Storage Stroud Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Stroud Green provides storage, removal and related services to you as a customer. By making a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or purchases the services from Storage Stroud Green.

We, us or our means Storage Stroud Green, the provider of storage, removal and related services.

Services means any storage, removal, packing, loading, unloading, transport, handling or associated services provided by us to you.

Premises means any building, storage unit, warehouse, yard or other location managed or used by us for the provision of the services.

Goods means the items and property that you ask us to transport, store or handle.

2. Scope of Services

We provide storage services in secure premises together with associated removal and handling services, including collection, delivery, loading, unloading and, where agreed, packing and unpacking. The precise scope of services for each booking will be set out in our written quotation or booking confirmation.

You are responsible for ensuring that the description of the services requested is accurate and complete, including the volume and nature of goods, access conditions at collection and delivery addresses, and any special handling requirements.

3. Booking Process

3.1 Quotations

All quotations are based on the information you provide. Quotations are normally given as estimates and may be subject to change if the information supplied is incomplete, inaccurate or altered, or if conditions on the day differ from those reasonably anticipated at the time of quotation.

Unless we state otherwise in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources at the time you confirm the booking.

3.2 Making a Booking

A booking is made when you confirm acceptance of our quotation or booking proposal and we issue a booking confirmation. Bookings may be made verbally or in writing, but become binding only when confirmed by us.

You must ensure that the details in the booking confirmation are correct. Any discrepancies must be notified to us as soon as possible so that we can review and, where necessary, amend the booking and charges.

3.3 Changes to Bookings

You may request changes to the booking, including dates, times, addresses or the scope of services. All changes are subject to our agreement and availability. Changes may result in revised charges which will be communicated to you before we proceed.

If significant changes are requested at short notice, we may treat them as a cancellation of the original booking and creation of a new booking, with the relevant cancellation terms applying.

4. Payments and Charges

4.1 Pricing

Our charges are based on the services requested and may take into account factors such as volume or weight of goods, distance of travel, access conditions, staffing requirements, and duration of storage. Where additional work is required that was not included in the original quotation, we reserve the right to charge reasonable additional fees.

4.2 Deposits and Prepayment

We may require a deposit or full prepayment before the services commence. The amount and due date for any deposit or prepayment will be set out in the quotation or booking confirmation. If a required deposit or prepayment is not received by the specified date, we may cancel or suspend the booking without liability.

4.3 Payment Terms

Unless agreed otherwise in writing, all invoices are payable immediately upon receipt and in any event before the release of goods from storage or completion of removal services. We accept various forms of payment as notified to you at the time of booking.

For ongoing storage, charges are normally billed in advance on a periodic basis. You are responsible for ensuring that payments are made on time for the entire period of storage until all goods are removed and any outstanding charges are settled.

4.4 Late Payment

If you fail to pay any sum due by the due date, we may, without prejudice to any other rights, charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. We may also suspend services, withhold delivery, or exercise a lien over the goods in storage until all amounts due, including any interest and reasonable costs of collection, are paid.

5. Cancellations and Postponements

5.1 Cancellation by You

You may cancel your booking by giving us clear notice. Any cancellation may be subject to a cancellation charge, depending on how much notice you provide and any costs already incurred by us in preparation for your booking.

Where cancellation is made with more than a reasonable minimum notice period prior to the scheduled service date, we will normally refund any deposit or prepayment less any non-recoverable costs. Where cancellation is made with shorter notice, we may retain all or part of the deposit or prepayment and may also charge a proportion of the full service fee as a cancellation charge.

5.2 Postponement by You

If you request to postpone the services, we will try to accommodate the change, subject to availability. Postponements may incur reasonable additional charges to reflect any costs or losses we incur. If we are unable to accommodate the new date or time, or if the requested postponement is such that we cannot reasonably reschedule the services, we may treat the request as a cancellation.

5.3 Cancellation or Changes by Us

We will use reasonable efforts to honour confirmed bookings. However, we may, in exceptional circumstances, need to amend or cancel a booking due to factors beyond our reasonable control, such as severe weather, safety concerns, access restrictions, vehicle breakdown, or unavailability of premises.

Where we need to cancel or significantly change a booking, we will notify you as soon as reasonably possible and, where feasible, offer an alternative date or a refund of any prepayments for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or change.

6. Your Responsibilities

6.1 Packing and Preparation

Unless specifically agreed that we will provide packing services, you are responsible for ensuring that goods are suitably packed, protected and labelled for transport and storage. Fragile, delicate or high-value items should be clearly identified and appropriately packaged.

6.2 Access and Parking

You must ensure that we have safe and suitable access to the collection and delivery addresses, including any necessary parking arrangements and permissions. You are responsible for all parking charges, permits, congestion charges and similar fees incurred in connection with the services, unless we agree otherwise in writing.

6.3 Prohibited and Restricted Items

You must not store or request us to transport any prohibited items, including but not limited to explosives, firearms, illegal substances, perishable goods (unless agreed), live animals, dangerous or hazardous materials, or any items whose possession or transport would breach applicable laws or regulations.

If we discover prohibited or unsafe goods among your items, we may refuse to handle them, require their immediate removal, or arrange for their disposal, acting reasonably and in compliance with legal and safety requirements. Any resulting costs or losses will be your responsibility.

7. Waste Regulations and Disposal

We operate in accordance with applicable UK waste management and environmental regulations. You must not use our storage or removal services for the disposal of waste in contravention of these regulations.

If, with our prior agreement, we remove any items for disposal or recycling, we will do so as a separate service under these Terms and Conditions. You warrant that such items do not include hazardous waste or controlled substances, unless we have explicitly agreed in writing to handle such materials in compliance with legal requirements.

Any costs associated with lawful disposal, recycling, or treatment of items will be charged to you. Where we incur additional costs due to undeclared or misdescribed items, we may recover such costs from you. We reserve the right to refuse to collect or store items that appear to be waste or that may breach waste regulations or pose a risk to health, safety or the environment.

8. Liability and Insurance

8.1 Our Standard Liability

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay or failure in performance, is limited to the extent set out in this section. We recommend that you take out appropriate insurance to cover the full value of your goods while in transit and storage.

8.2 Exclusions of Liability

We will not be liable for loss of or damage to goods arising from any of the following causes:

Inherent vice, defect or natural deterioration of the goods.

Inadequate or improper packing by you or a third party other than us.

Normal wear and tear, including minor scuffs or scratches consistent with careful handling.

Acts or omissions of you or any third party under your control.

Events outside our reasonable control, including but not limited to acts of God, extreme weather, fire, flood, industrial action, traffic delays, or acts of public authorities.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or emotional distress, even if advised of the possibility of such losses.

8.3 Limits of Liability

Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per item or per consignment, as set out in our quotation or standard limits notified to you from time to time, unless you agree with us in writing to purchase enhanced liability cover at an additional charge.

In any event, our total aggregate liability in respect of any one booking or related series of services will not exceed a reasonable maximum amount, having regard to the charges paid for the services.

8.4 Notification of Loss or Damage

You must inspect the goods as soon as reasonably practicable on delivery or collection. Any visible loss or damage must be notified to us as soon as possible and in any event within a reasonable short period after delivery. For non-visible damage or loss, you must notify us within a reasonable period after discovery. Failure to notify us within these times may affect our ability to investigate and may reduce or extinguish any liability we may have.

9. Storage Terms

9.1 Storage Period

The storage period commences on the date your goods are placed into our premises and continues until they are removed. You are responsible for all storage charges until all goods are collected and any outstanding amounts are paid in full.

9.2 Access to Stored Goods

Access to stored goods may be by prior appointment and is subject to our operational procedures and opening hours. We may charge a reasonable fee for access, handling or retrieval services. For safety and security reasons, we may require identification and proof of authority before allowing access or release of goods.

9.3 Lien and Sale of Goods

If you fail to pay any sum due for storage or other services, we have a lien over the goods and may retain possession until payment is received in full. If amounts remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the goods to recover outstanding sums and reasonable costs. Any surplus remaining after deduction of sums due will be held for you.

10. Conduct, Safety and Security

You must comply with all safety and security rules in place at our premises or as notified to you. We may refuse entry or remove any person who, in our reasonable opinion, poses a risk to safety, security or the orderly operation of our services.

We may use security measures such as CCTV, access controls and monitoring at our premises. These measures are for the protection of our customers, staff and property, but do not guarantee absolute security. You acknowledge that all storage and removal operations involve some inherent risks.

11. Data Protection and Privacy

We collect and process personal data necessary to provide our services, manage bookings, comply with legal obligations and improve our operations. We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. You are responsible for ensuring that any personal data you provide relating to third parties has been provided lawfully.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we have an opportunity to investigate and, where appropriate, put matters right. We aim to handle complaints fairly and promptly.

In the event of a dispute that cannot be resolved directly between us, either party may consider using an appropriate alternative dispute resolution scheme or may pursue legal remedies in the courts, as permitted by law.

13. Variations to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational requirements. The version in force at the time of your booking or renewal of storage will apply to that booking or storage period. We may notify you of material changes, but you are advised to review the current terms when making a new booking.

14. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.