Stroudgreen Storage Terms and Conditions

These Terms and Conditions set out the basis on which Stroudgreen Storage provides storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or delivering items for storage, you agree to be bound by these terms. Please read them carefully before confirming any reservation. For the avoidance of doubt, these terms apply to all standard storage services, including short-term and longer-term arrangements, unless we agree otherwise in writing.

The purpose of these terms is to make the storage process clear, fair and manageable for both parties. They explain how bookings are made, when payments become due, what happens if you cancel, the limits of our liability, and the rules that apply to waste, prohibited materials and legal compliance. In these terms, references to “we”, “us” and “our” mean Stroudgreen Storage, and references to “you” and “your” mean the customer or account holder.

These terms are written for a UK storage service and are intended to be interpreted in accordance with English law. If any part of this document is found to be invalid or unenforceable, the remaining provisions will continue in full force. No variation to these terms will apply unless we confirm it in writing. Any special arrangements agreed for a particular customer or booking will apply only to the extent expressly stated.

1. Booking Process

Bookings for Stroudgreen Storage services may be made through our usual reservation process, subject to availability and acceptance. A booking request does not guarantee a storage unit, date, or price until we have confirmed it. We may decline a booking at our discretion where we reasonably believe that the proposed use would breach these terms, create a safety risk, or involve goods we do not accept.

To complete a booking, you must provide accurate and complete information, including your name, address, contact details, and any other details reasonably required to identify you and assess your storage needs. If you are booking on behalf of a business, you confirm that you are authorised to act for that business. You are responsible for ensuring that the items placed into storage match the description provided at the time of booking.

We may require proof of identity and address before activation of the storage agreement or before allowing access to the unit. This is part of our security and compliance procedures. We may also ask for details about the nature of the goods, including whether they are fragile, valuable, hazardous, or subject to any legal restriction. You must respond promptly and honestly to any such request. If any information you provide is false, incomplete or misleading, we may cancel the booking or suspend access.

Once a booking has been accepted, we will confirm the applicable unit type, period of storage, and payment schedule. The storage agreement begins on the date agreed with you or on the date you first place goods into storage, whichever is earlier, unless we state otherwise. You are responsible for checking all confirmation details and notifying us immediately of any error. Failure to correct an error promptly may affect access, charges, or availability.

2. Payments and Charges

Stroudgreen Storage charges are due in advance unless we agree another arrangement in writing. Payment must be made by the methods we accept at the time of booking or renewal. Fees may include storage rent, deposits, administration charges, late payment charges, and any other sums stated in your agreement. All prices are exclusive of any taxes unless stated otherwise. Where VAT applies, it will be added at the relevant rate.

The storage fee is payable for the full billing period, and partial use does not automatically entitle you to a refund or reduction. If payment is not received by the due date, we may charge interest and reasonable administrative costs to recover the outstanding amount, to the extent permitted by law. We may also suspend access to your unit or restrict services until all outstanding balances are paid in full.

We may review our prices from time to time. If any changes apply to an ongoing storage agreement, we will give reasonable notice where required. If you do not agree to a price change, you may end the agreement in accordance with these terms before the revised charge takes effect, provided you remain responsible for all sums due up to that date.

3. Cancellations and Termination

You may cancel a booking before the storage period begins, but any refund will depend on the timing of the cancellation and whether we have already incurred costs or reserved capacity for you. Where a deposit has been taken, it may be non-refundable if stated at the time of booking and if we have already held the unit for you. Any cancellation notice should be provided in the form and within the timeframe specified in your agreement.

If you wish to end the storage agreement after it has started, you must give the required notice and remove all items before the termination date. Storage charges continue to apply until the unit is emptied, cleared, and returned in an acceptable condition. You remain liable for any charges or costs incurred up to the end of the notice period, including any fees arising from failure to remove items on time.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited goods, or otherwise create a risk to safety, property, or legal compliance. In such cases, we may require you to remove goods promptly, and we may take reasonable steps allowed by law to secure the unit, protect the premises, and recover sums owed to us.

4. Access, Use of the Unit and Customer Responsibilities

You are responsible for locking your unit properly and safeguarding any keys, access codes, passes, or other security devices issued to you. You must not share access credentials with unauthorised persons. You are also responsible for ensuring that anyone acting on your behalf complies with these terms. If you suspect unauthorised access, loss of a key, or misuse of a code, you must notify us as soon as reasonably possible.

You must store goods neatly and safely and must not block corridors, fire exits, or shared areas. Items must be packed and stacked in a way that avoids damage, contamination, or risk to other customers, staff, or the premises. You are responsible for ensuring that your goods are suitable for storage in the conditions provided. We do not inspect every item placed in storage and are entitled to assume that goods stored by you are lawful and suitable unless informed otherwise.

You must not use the storage unit as a place of residence, business premises open to the public, workshop, or place to carry out activities that create noise, pollution, nuisance, or hazard. You must comply with all instructions given for health and safety, security, and site operation. We may refuse access where necessary to protect the safety of people or property, or to prevent a breach of law or these terms.

5. Prohibited Goods and Waste Regulations

You must not store any item that is unlawful, dangerous, stolen, counterfeit, contaminated, explosive, flammable, radioactive, toxic, or otherwise hazardous. Prohibited goods also include perishable food, live animals, plants, waste oil, chemicals, asbestos, medical waste, or anything that may attract pests, create odour, leak, or damage other property. If you are uncertain whether an item is allowed, you must ask for clarification before placing it into storage.

You must not deposit or abandon waste at the premises. Any items left behind after termination, items unsuitable for storage, or materials that are classed as waste under applicable law may be removed, handled, disposed of, or reported in accordance with the Waste Regulations and any other relevant legislation. You remain responsible for all costs and liabilities arising from unlawful disposal, contamination, or clean-up required because of your goods.

Where we reasonably believe that goods present an immediate risk, we may remove, isolate, or dispose of them without prior notice to the extent permitted by law. We will aim to act proportionately and in good faith, but we are not obliged to store prohibited or unsafe items. If waste has been deposited in breach of these terms, you will be liable for any storage disruption, investigation costs, cleaning costs, removal costs, regulatory fines, and associated losses we reasonably incur.

6. Liability and Insurance

We will take reasonable care in operating the storage service and maintaining the premises, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for loss or damage arising from events beyond our reasonable control.

You remain responsible for insuring your goods for their full replacement value. We do not automatically insure your contents unless we expressly state otherwise in writing. You should check whether your own household, business, or specialist insurance covers items in storage, and whether any exclusions or conditions apply. Our charges are not based on the assumption that your goods are insured by us.

We are not liable for loss or damage caused by deterioration, mould, infestation, vermin, atmospheric conditions, insufficient packing, inherent vice, or the nature of the items themselves, unless such loss results directly from our negligence and is not otherwise excluded by these terms. We are also not liable for indirect or consequential losses, including loss of profit, business interruption, loss of data, or loss of opportunity.

7. Claims, Notifications and Inspection

If you discover loss or damage that you believe may be linked to our handling of the storage service, you must notify us as soon as reasonably possible and provide evidence of the issue. Claims should include a description of the goods, the alleged damage, the date you first became aware of it, and any supporting photographs or documents. You must allow us a reasonable opportunity to inspect the goods and the relevant area before you dispose of, repair, or alter anything connected to the claim.

Any claim must be brought within a reasonable period and in any event within the time limits permitted by law. We may request proof of value, ownership, condition, and any insurance arrangements before considering liability. If you fail to keep adequate records, to notify us promptly, or to minimise your loss where reasonably possible, this may affect any remedy or compensation that might otherwise be available.

Nothing in these terms prevents us from relying on any legal defence, limitation, or exclusion that applies under contract, tort, statute, or any other applicable principle. Where compensation is payable, it will be limited to the proven direct loss suffered and may be subject to any statutory or contractual cap lawfully applicable to the claim.

8. Default, Enforcement and Recovery of Goods

If you fail to pay charges when due, fail to remove goods at the end of the agreement, or otherwise default, we may exercise any rights available to us under the agreement and applicable law. This may include restricting access, serving notices, charging reasonable administration costs, and taking steps to recover outstanding sums. Any such steps will be taken in a manner that is lawful and proportionate.

Where goods remain uncollected, or where we are entitled to do so because of breach, we may exercise a lien or similar right over the goods to secure payment of amounts owed, subject always to the law. If goods are sold, disposed of, or otherwise dealt with following lawful notice, the proceeds may be used to meet the sums owed and the reasonable costs of enforcement, storage, sale, or disposal. Any surplus will be handled in accordance with applicable law.

We may also charge reasonable costs incurred in securing or moving goods where this is necessary because of your breach, non-payment, abandoned items, or a breach of the waste rules. You remain liable for any shortfall after sale or disposal of goods, including any sums we are unable to recover from the proceeds. These rights are without prejudice to any other remedies available to us at law or in equity.

9. Data, Notices and General Provisions

You agree that we may process your personal data for the purposes of managing the storage agreement, verifying identity, billing, risk management, security, and legal compliance. We will handle personal data in accordance with applicable UK data protection laws and our lawful basis for processing. We may retain records for as long as reasonably required for contractual, regulatory, or legitimate business purposes.

Any notice required under these terms may be given by email, post, or other agreed method to the contact details you have provided. Notices are deemed received in accordance with ordinary UK business practice, unless the contrary is proven. You must keep your contact information up to date so that we can communicate important information about your booking, payment status, or termination arrangements.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be severed to the extent necessary and the remaining terms will continue to apply. No failure or delay by us in enforcing any right will operate as a waiver of that right. These terms, together with your booking confirmation and any written variations, form the entire agreement between us relating to the storage service.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If you are a consumer, nothing in this clause affects any statutory rights or protections available to you under applicable UK consumer law.

11. Final Acknowledgement

By proceeding with a booking for Stroudgreen Storage, you confirm that you have read, understood and accepted these Terms and Conditions. You acknowledge that the storage service is provided on the basis of shared responsibility: we maintain and operate the facility, while you remain responsible for the goods you store, the lawfulness of those goods, and timely payment of all charges due. Please keep a copy of these terms for your records.